Frequently Asked Questions

Here we have collated a list of the most common questions from guests. Before contacting us please read through some of the common questions we’ve already been asked.

Before you Book a Room

Generally, yes, bills are included in the price. However a fair use policy does apply, particularly to electricity and heating. 

As you can understand the costs of these utilities has increased significantly and it would be unfair on the host to allow you for example to have the heating on all day during the winter.

Also note the fair use policy also applies to only using essential devices. eScooters are not regarded as an essential device. In the event you breach the fair use policy you will be liable for the excess usage which is calculated as the (cost of current bill – average cost before you arrived) / number of people in the  house – 5% of the rent. 

We need to provide information about you to the host so they have a good idea who will be staying in their home. Particularly if you’ll be staying with a young family.

Also if the host is offering help around the home in return for lower rent. 

As you can imagine, having someone you don’t know staying in your home can be daunting so the more information your provide about yourself the better.

The booking fee is our revenue, it’s how we cover our expenses which include web development, customer support, payment process fees, VAT, hosting fees, marketing and staff costs.

The type of hosts we work with vary greatly. This is why it’s important to provide as much information about your self as possible.

Hosts can be young families, older people whose children have left home or you could be sharing with others like yourself.

If you cancel before the owner has accepted your booking you will be refunded.

If you cancel within the minimum time set by the host you will be refunded.

In other circumstances your deposit and booking fee will not be refunded. 

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Typically, the people who list a room wouldn’t normally rent a room in their home without these rules. For a lot of people renting a room in their home is a big risk. Without rules hosts have no idea what impact the guest will have on their life. Having rules in places mitigates these risks and increases the supply of rooms available for guests.

In addition, by agreeing to these rules and reducing concerns for hosts you can find  cheaper accommodation.

No but it will be indicated on the listing if the viewing has been visited by us.

We ask hosts to provide clear pictures of the property but if the property has changed negatively materially since the pictures were taking we will find you new accommodation free of charge.

Also, by providing more information we can better match you to the people who you will be sharing the accommodation with. For example, if you’re a professional you probably wouldn’t want to live with students.

You have the option of staying in different types of places providing different rooms.

Types of Places

  1. Private apartment or studio.
  2. Sharing with tenants like yourself. Which could be students or professionals.
  3. Sharing with homeowners. 
  4. Living with families which could include young children.
  5. Living with homeowners or families and proving help each week in return for lower rent. (Max 5 hours each week).

Types of Rooms

  1. Private room
  2. Shared room. Max one other person.
  3. Private room with a private bathroom. 

We give hosts 24 hours to confirm your booking.

You can and most hosts do not have an issue with this. But if you are planning on doing this please add it to your profile.

We will provide you with an invoice which you can use as proof of address.

You can if the host permits it. Please make sure to include information on both people who will be staying with the host.

Yes, it’s 28 days (4 weeks).

Yes, we have implemented an artificial maximum stay of 18 months. 

If you would like to stay longer in the accommodation you have booked please speak to your host directly.

Booking a Room

We don’t charge a fee until your booking has been accepted by the host so you can apply for another room?

No, this will waste time for our hosts reviewing profiles. Each host gives careful consideration before accepting a booking. 

You’ll receive:

  1. The full address of the property you’ll be staying at.
  2. Start and end dates of your booking.
  3. Contact details of the host.
  4. Payment schedule.
  5. Invoice which can be used as proof of address.

You can make your first payment in cash which will be one week rent plus 1 week as a deposit.

If you and the host mutually agree you can use alternative methods.

If you cancel before the host has confirmed your booking no booking fee will be applied.

If however you cancel after the host has accepted our booking fee is non-refundable. 

The booking fee can only be paid online via secure payment. We use Stripe to handle our payments.

You can. On the search results page, to the left of the search button there is a filter button. 

Using these filters you can be more specific in your search.

We do have filters setup which allow hosts to list their languages. 

But we do not have many hosts who speak a foreign language unfortunately. Irish people in general are very friendly and open to non-native speakers. The best way to learn a language is by communicating with native speakers.

Unfortunately no, we do not accept bookings from children. We only take bookings for adults 18 and over.

You can book additional rooms once the previous booking process has been  fully completed.

Generally you can assume all rooms have access to public unless stated within the description. 

During Your Stay

When you place your booking you will be provided with all your accommodation details as well as the host contact details.

Please contact the host to arrange a time when you will be arriving at the property. 

When you arrive you must be able to pay the host one week’s rent and one week deposit. 

Typically this can be paid by Revolut or in cash. 

You are not required to pay any sum of money until you arrive at the property. If anyone asks you to pay anything before you arrive please contact us straight away.

Yes, all properties listed must have access to the internet via WiFi.

No, these will all be provided for you on day one. But you will be responsible for keeping them clean.

Yes, you can use it twice a week.

Due to the high costs you can not use the dryer unless the host permits it. 

You will need to dry you clothes on a clothes horse or a clothes line.

During your stay your room is your private area. 

The host is only permitted to inspect the room twice a year and if there are any safety concerns for the rest of the house. eg if a window has been left open.

As you are living on the property you need to contribute toward the cleaning of the property.

Cleaning should be shared equally among all people staying on the property. 

You can mutually agree the best method. We would recommend bank transfer but it can be cash also.

We will provide you with a full schedule of your payments and when they are due to be paid.

No, this is not permitted. 

Your host will give you your deposit back on your last day. Please agree in advance how you would like this paid to you.

If you cause damage to the property or end your booking without giving at least 2 weeks notice. 

In the unlikely event the room is materially different to the pictures provided we will source a new room for you.

Getting Help

Please contact us straight away and we will organise another room for you.

If you feel your deposit has been unfairly kept by a landlord there are two legal options available in Ireland depending on your circumstances.

If your landlord is registered with the RTB there is a government body which can help resolve the situation.

If your landlord is not registered with the RTB you can pursue the matter further using the Small Claims Court

If a host has unfairly kept your deposit please contact us immediately. 

Please contact the host straight away and provide as much information as you can.

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